Any open questions regarding products, purchases, shipping and refunds and more can be answered here.
If your question still could not be answered on this page, feel free to send us a message in the chat on the right bottom of this page or through the contact form.
Physical products are usually shipped within 10 to 20 business days domestically and
within 25 to 30 business days internationally.
Digital products are available immediately.
Shipments from Germany may experience delays due to country's regulations for exporting valuable artworks.
Shipping is included in price.
Big Pictures and Masterpiece are delivered in a wooden crate for extra protection
Posters are delivered in a tube.
Other pieces, such as small framed ones, are delivered in a thick carton box.
Digital products can be accessed by logging into the platform via internet browser (desktop or mobile),
sent by e-mail or can be downloaded.