Help
Any open questions regarding products, purchases, shipping and refunds and more can be answered here.
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Delivery Time:
Physical products are usually shipped within 10 to 20 business days domestically and
within 25 to 30 business days internationally.
Digital products are available immediately.
Ships From:
Germany
Customs:
Shipments from Germany may experience delays due to country's regulations for exporting valuable artworks.
Delivery Cost:
Shipping is included in price.
Handling:
Big Pictures and Masterpiece are delivered in a wooden crate for extra protection
Posters are delivered in a tube.
Other pieces, such as small framed ones, are delivered in a thick carton box.
Digital products can be accessed by logging into the platform via internet browser (desktop or mobile),
sent by e-mail or can be downloaded.